Telkom – Lead Management Web Platform

A lead management web platform built for Telkom SA to handle online mobile and fibre contract applications. The system featured a 4-step customer onboarding wizard that guided users through ID verification, account setup, delivery details, and payment processing. It streamlined the customer acquisition process in a telecommunications environment with high volume and strict regulatory requirements.

Software Developer / Full-Stack Engineering. I worked on both backend services and frontend interfaces, implementing critical features for contract processing, identity verification, and supporting the OpenServe application development.

Handle high volumes of online contract applications efficiently while ensuring secure identity verification and maintaining data integrity throughout the lead management lifecycle. Support both mobile and fibre product lines with consistent workflow and compliance requirements.

• ▸Built a multi-step form wizard with progress tracking, guiding users through a 4-step onboarding process with clear visual feedback.
• ▸Implemented ID/Passport verification with OTP authentication flow to ensure secure customer identity verification and regulatory compliance.
• ▸Developed real-time form validation with clear error messaging and format checking to improve data quality and user experience.
• ▸Built backend services using Java and Spring framework to handle contract processing workflows, data persistence, and integration with verification systems.
• ▸Contributed to the OpenServe application using React (Next.js), ensuring responsive design and consistent user experience across products.

Java, Spring Framework (backend), React/Next.js (frontend), JavaScript, facial recognition integration, enterprise application development.